Terms & Conditions
The following Terms & Conditions outline the use of the Bella Vacca Jerseys website including all shopping at Bella Vacca Jerseys.
When we refer to “we”, “our”, “us” in this document we mean Bella Vacca Jerseys Ltd.
HOME DELIVERIES
To be eligible to receive home deliveries you must:
• Provide either a clean chilly bin or bag, with frozen ice packs inside, in a shaded location,
• Provide the location of the above in driver comments when ordering,
• Thoroughly rinse any empty milk bottles, so there is no milky residue, before putting them out for collection,
• Provide access to this location free of protective dogs.
If you fail to organise this prior to delivery we will not deliver your order and your account will still be charged.
If you forget to place your empty bottles out for collection you will be charged for replacement bottles.
PRICE
All prices are in New Zealand Dollars and include GST.
ORDERS AND PAYMENTS
All products on Bella Vacca Jerseys website can be purchased using secure online Mastercard and Visa transaction facilities. Your online card details are not stored on site.
You will be asked to register personal information when you purchase from us. This will not be passed onto 3rd parties unless required to for delivery or by law.
We will only accept orders from within the standard delivery areas on our website. If you can show there is sufficient interest we will consider extending our delivery area. Please contact us with details.
You can increase, decrease, change or skip your deliveries at any time prior to cut off by logging into your account.
If your payment declines any future deliveries will be put on hold until payments are up to date.
ACCOUNT PAYMENT
Due to the nature of payment after delivery we will follow a strict policy of using a third party for debt collection. In the first instance we will attempt to contact you and sort a payment plan. If you refuse to pay for your products received, or do not reply to communication from us your debt will be referred to a debt collection agency and any associated costs incurred will be added to the registered customers outstanding debt.
DELAYS
If, for any reason, your delivery is delayed we reserve the right to deliver on the following working day. We will do our best to inform you by text or email. If Bella Vacca Jerseys cannot deliver the following day, for whatever reason a full refund will be credited to your account.
QUALITY AND QUANTITY COMMITMENT
Bella Vacca Jerseys will ensure your produce is delivered to your home at the highest quality possible, with chilled products at less than 5 degrees. Once it has been delivered it is your responsibility to ensure chilled products are kept cold and produce cannot be tampered with. We do not take responsibility for spoilage due to poor handling once produce has been delivered.
Your satisfaction is important to us so if you are unhappy or do not receive the products you expected, please contact us within 24 hours and we will do our best to remedy your concerns. This could be a replacement of product or a credit to your account.
Due to the nature of chilled products we will be unable to replace products or credit accounts if we do not hear from you in the first 24 hours.
CANCELLATION
Due to some products having to be ordered in advance we are unable to guarantee acceptance of order cancellations after order cut-off time. We may charge a small admin fee as well as recovery of costs relating to products and produce that has been prepared specifically for your order.
